They just keep you hanging on .... I can't stand call centres whether that's working in them or even worse actually having the misfortune to phone them. One of the key things that I detest about call centres is that by making you wait longer they get to make more money out of you from the cost of the call. That's all this 0870 and 0845 stuff. And if there is one thing worse than that it's making the very poor have to phone and get charged for claiming their benefits.

So I would I would like to give a big hand to the Derbyshire Unemployed Workers Association who used the Freedom of Information Act to bring this to our attention and to Jim Murphy the government minster at the Department of Work and Pensions who's sorted it out.  ¶ 6:03 pm